We are committed to providing quality underwriting, claims and customer service to our Agents and insureds. We have offices located in New Jersey and New York and regionally located marketing representatives. Our Staff welcomes the opportunity to provide you with service and assistance.
Customer Service & Claims
Policy Questions: Please contact your Agent
Customer Service: 800-222-3058, Option 1
Pay-by-Phone: 1-800-222-3058, Option 1
Pay Electronically: Online Bill Payment
Claim Questions & Reporting:
Phone: 1-800-222-3058, Option 2
Fax: (856) 779-6906
FREQUENTLY ASKED QUESTIONS
Contact your Agent to make policy changes. Have your current policy available to discuss these changes with your agent.
Please inquire about an Agency appointment by email to firstname.lastname@example.org or call 1-800-222-3058, Option 4.
If you have policy questions, contact your Agent.
If you have billing or payment questions, contact our Customer Service Department at 1-800-222-3058, Option 1.
If you have questions related to claims, contact 1-800-222-3058, Option 2
A loss can be reported to our Claims First Reporting representatives. Our First Reporting representatives are available to provide information regarding your loss and to assist you in any way possible. Your claim will then be assigned to a specific adjuster, who will contact you as soon as possible.
Pay-by-Phone: Please call our Customer Service Department at 1-800-222-3058 and choose Option 1 during our normal business hours.
If you want to pay electronically, we accept Online Bill Payment 24 hours a day, 7 days a week. We do not accept credit card payments at this time.
Mail your payment at least five (5) to seven (7) business days prior to the due date.
Send your payment by regular mail to:
AE Underwriters Agency, Inc.
P.O. Box 1923
Hicksville, NY 11802
Send your payment using a next-day service to:
American European Insurance Group, Inc.
2250 Chapel Avenue West, Suite 200
Cherry Hill, NJ 08002