We are committed to providing quality underwriting, claims and customer service to our Agents and insureds. We have offices located in New Jersey and New York and regionally located marketing representatives. Our Staff welcomes the opportunity to provide you with service and assistance.

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Customer Service & Claims

Policy Questions: Please contact your Agent

Customer Service: 800-222-3058, Option 1

Payment Options:
Pay-by-Phone: 1-800-222-3058, Option 1
Pay Electronically: Online Bill Payment

Claim Questions & Reporting: 
Phone: 1-800-222-3058, Option 2
Fax: (856) 779-6906


How do I know if a loss is covered?2019-01-14T12:24:30-05:00
Contact your Agent. Your Agent will explain your policy coverages.
How do I make changes to my policy?2019-01-14T12:17:07-05:00

Contact your Agent to make policy changes.  Have your current policy available to discuss these changes with your agent.

How do I become an AE Agent?2019-01-14T12:22:39-05:00

Please inquire about an Agency appointment by email to or call 1-800-222-3058, Option 4.

Whom do I contact if I have questions?2020-03-27T13:47:09-04:00

If you have policy questions, contact your Agent.

If you have billing or payment questions, contact our Customer Service Department.

If you have questions related to claims, contact 1-800-222-3058, Option 2

How do I report a loss/claim?2019-01-14T12:21:54-05:00

A loss can be reported to our Claims First Reporting representatives. Our First Reporting representatives are available to provide information regarding your loss and to assist you in any way possible. Your claim will then be assigned to a specific adjuster, who will contact you as soon as possible.

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Can I make my payment by phone and/or electronically?2020-03-27T13:49:49-04:00

Pay-by-Phone: Please Contact our Customer Service Department.

If you want to pay electronically, we accept Online Bill Payment 24 hours a day, 7 days a week. We do not accept credit card payments at this time.

When should I mail my payment?2019-01-14T12:23:19-05:00

Mail your payment at least five (5) to seven (7) business days prior to the due date.

Where should I send my payments?2019-01-14T12:22:58-05:00

Send your payment by regular mail to:
AE Underwriters Agency, Inc.
P.O. Box 1923
Hicksville, NY 11802

Send your payment using a next-day service to:
American European Insurance Group, Inc.
2250 Chapel Avenue West, Suite 200
Cherry Hill, NJ 08002

Pay Your Bill Online

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1-800-222-3058, Option 1