OCTOBER 2010 / COMPANY NEWSLETTER

A Message from the President

We've been in existence for over 20 years, but I consider AE to be a completely new Company. In the short time since I've come on board, we have made many changes.

Vincent V. Nieroda
President and Chief Executive Officer

To Our Agents, Brokers, and Friends,

Welcome!

I am pleased to present you with this first issue of our e-newsletter. Like so much at AE, it is brand new.

We've been in existence for over 20 years, but I consider AE to be a completely new Company. In the short time since I've come on board, we have made many changes.

First, we have a completely new focus – on you! Our focus today is squarely on our agents and on providing you with the very best service possible. Throughout our Company, there is a new attitude and a new energy, all directed at service and providing you with what you need to succeed. My message to you is, "We'll win together!"

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New AE Logo: Sharpening Our Brand for Better Recognition

To increase awareness of our Company, we've been making changes, both large and small, to our corporate branding. Our new "AE" logo is now official!
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New Garage Program Launches to Outstanding Response

AE's new Garage Program, first launched in June 2010, provides comprehensive coverage for owners of mechanical auto repair shops and collision centers. Now rolled out to several Northeastern states, the new program is experiencing excellent hit ratios.
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Our BOP Goes
Habitational!

In response to agent requests, AE has added four Habitational classes to its Businessowner Program policy, appropriate for coverage up to $2 million. The new program has been approved in Massachusetts and Rhode Island, and it is filed and pending approval in New Jersey and Pennsylvania.
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AE Unveils New 9-Installment Payment Plan Option

AE has just added a new nine-payment plan option for all our commercial lines products to supplement our four-payment and full payment options.
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At This Address, the Underwriter is Always Home

In our continual effort to better serve our agents, AE has established a new central email address, newbusiness@aeiginsurance.com. Agents have the option to use this email address or to email their underwriter directly.
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Meet the Management Team

Atop the organization at AE is a five-person management team of seasoned professionals. Collectively, they can boast of having well over 100 years of insurance industry experience. We'd like to introduce them to you.
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AE Is On the Move – Adding New Territories, New Marketing Strength

This year, AE expanded into new states, including Massachusetts, New Hampshire and Rhode Island, and we've added significant new professional strength to enhance our growth. It's all part of our new image and new business focus. Here are some of our recently added marketing personnel.
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Commercial Insurance Rates Continue Downward – Hard Market Expected by 2012?

Commercial insurance rates in August 2010 continued their downward trend, but cyclical forces predict the possibility of a hard market by 2012.
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Have You Been Checking Your Agency Inbox?

Don't forget to log in to your inbox. For a fast and efficient way to manage your business with AE, agents shouldn't forget to check their inbox on our website, www.aeiginsurance.com.
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Come Meet Us at Upcoming Conventions

AE Insurance has been on the convention trail lately, always eager to meet with our agents as well as prospective agents and other business partners. The next event we'll attend is the Massachusetts Association of Insurance Agents in Boston on November 5th. Come look us up, or meet us at other upcoming events!
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AE Insurance Group, Inc.

ADMINISTRATION

800-222-3058
compliance@aeiginsurance.com

CUSTOMER SERVICE

800-222-3058 customerservice@aeiginsurance.com

CLAIMS

800-222-3058
claimsdepartment@aeiginsurance.com

MARKETING

800-222-3058
marketing@aeiginsurance.com

UNDERWRITING

888-925-7100
uwdepartment@aeiginsurance.com and newbusiness@aeiginsurance.com

To be the Best in Class Provider by providing our Agents with competitively priced, comprehensive insurance products and ease of doing business through agency interface, quality service and unparalleled responsiveness.

To be the Best in Class Provider by providing our insureds with fair pricing and effective claim and loss control services on a broad array of insurance products.

To be the Best in Class Provider by providing our employees with a fulfilling work environment, a sense of community and the necessary tools for career success.