Q. Whom do I contact if I have questions?
Q. How do I become an AEIG Agent?
Q. How do I make changes to my policy?
Q. Where should I send my payments?
Q. When should I mail my payment?
Q. Can I make my payment with a credit card?
Q. How do I report a loss?
Q. How do I know if a loss is covered?
Q. Whom do I contact if I have questions?
A. If you have policy questions, contact your agent.
If you have billing or payment questions, contact our Customer Service Department at 800-222-3058.
If you have claim questions or to report a new claim, contact our Customer Service Department at 1-800-541-1728.
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Q. How do I become an AEIG Agent?
A. Please inquire about an Agency appointment by email to marketing@aeiginsurance.com or call 1-800-222-3058.
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Q. How do I make changes to my policy?
A. Contact your agent to make policy changes. Have your current policy available to discuss these changes with your agent.
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Q. Where should I send my payments?
| A. Send your payment by regular mail to: |
Send your payment using a next-day service to: |
| |
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American European Insurance Group, Inc.
P.O. Box B
Cherry Hill, NJ 08002 |
American European Insurance Group, Inc.
2250 Chapel Avenue West, Suite 200
Cherry Hill, NJ 08034-0013 |
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Q. When should I mail my payment?
A. Mail your payment at least five (5) to seven (7) business days prior to the due date.
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Q. Can I make my payment with a credit card?
A. We do not accept credit card payments at this time.
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Q. How do I report a loss?
A. A loss can be reported to our First Reporting representatives:
• By Email: firstreporting@aeiginsurance.com
• By Phone: 1-800-541-1728
• By Fax: 1-856-779-0719
• By Mail: P.O. Box B, Cherry Hill, NJ 08034-0013
You may also report your claim to your Agent or Broker.
When reporting a loss, please include the following information:
| • Policy Number |
• Insured Contact Information |
• Names and Address of Other Parties |
| • Name of Insured |
• Date and Time of Loss |
• Witnesses to the Loss |
| • Home Phone Number |
• Description of Loss |
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Your claim will then be assigned to a specific adjuster.
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Q. How do I know if a loss is covered?
A. Contact your agent. Your Agent will explain your policy coverages.
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